About Us. The founders, history and intellectual property of Gold Standard Management.

Dr. Clay Sherman

Clay Sherman is Chairman of Management House, LLC, a specialized consulting firm in organization revitalization. Since 1978 his client list has included over 1,000 organizations, including hospitals, Fortune 500 companies, and emerging growth organizations. Clay's insight and experience with benchmark healthcare management practices are readily apparent in his most recent book, Gold Standard Management.

Clay’s advocacy and experience in establishing benchmark healthcare management practices led to his induction in 2004 into the Healthcare Management Hall of Fame. His earlier books, Creating the New American Hospital, and Raising Standards In American Healthcare successfully established a new management model in the industry.

Prior to consulting, Clay was Corporate Director of Human Resources for Upjohn Healthcare Services, where he was responsible for a personnel complement of 70,000. He earned a Doctorate in Management Education at Western Michigan University, and did postdoctoral study at Harvard University's Graduate School of Business Administration in the area of Managing Organizational Effectiveness. Clay also studied under Dr. Edwards Deming in London. DrClay@GoldStandardManagement.org

Stephanie Sherman, MBA, MC

Stephanie Sherman is President of The Management Source, and has worked with over 200 hospitals and healthcare organizations.

Stephanie's work has focused on benchmark management practices in healthcare. Her latest book is Total Customer Satisfaction: A Comprehensive Approach For Healthcare Providers. She also authored the tactical plan series, Strategies for Health Care Excellence, a detailed set of operational guides for making organization change in key business areas, and is co-developer of The Uncommon Leader program, rated "one of the Top Ten management education programs of all time."

Prior to consulting, Stephanie served as Corporate Director of International Human Resources for Rubbermaid, Inc., rated one of the 100 Best Places to Work in America. She previously served as Vice President of Human Resources at Mt. Carmel Health System (Columbus, OH).

Stephanie holds an MBA from Capital University, and an MC from the University of Phoenix. She also completed postgraduate work at Harvard University's Graduate School of Business in Advanced Negotiations. Stephanie@GoldStandardManagement.org

About Us

Gold Standard Management is a warehouse of defined management practice sponsored by Management House and The Management Source as a pro bono service to the healthcare industry. The site is non profit with nearly all items being provided as shareware. Any profit arising from items sold on this site is contributed to nursing scholarships. Other contributors will be added as we progress in building the repository. We are not yet ready to receive submissions for best practices evaluation. Seminar Info

History: GSM began operation in 2006 as a repository of best practices in management proven to produce better performing hospitals. Site founders are Dr. Clay Sherman and Stephanie Sherman, the authors of over a dozen management books on organization peak performance management. They are contributing their substantial body of work for the benefit of any organization seeking to make improvement in health care delivery.

Intellectual Property: Items at this site are US copyrighted and US trademarked, and have various international protections. The US Register of Copyrights issued a Certificate of Registration April 2006 covering the use of the Gold Standard Management name for all materials on this site, and Gold Standard Management was trademarked in 2008. Materials were previously copyrighted but never before as a complete body of work. All appear with the permission of the authors. Gold Standard Management, its copyright, registrations, trademarks, service marks, logos, and websites are held by Dr. Clay Sherman, Management House, LLC, and Beta Group, Ltd. Items provided herein may be used within your employing organiztion for its benefit at no charge, but may not be resold or used in a supplier or consultant role with your organization's customers unless you are licensed by the GSM Institute. To do so without licensing permission would be to invoke the Wrath of Odin and awaken our attorneys. Consultants may use our materials but need to go through a no cost licensing process.

GSM Institute Directors

Advisory Board

We are pleased to have the counsel and advice of our much respected panel of advisors:

Dr.Mark Silber is President of MSA International, an organization consulting firm. Mark is an organization and industrial psychologist, having earned degrees from the University of Wisconsin and a PhD from Ohio State University. Mark has been a pioneer in applying systematic and intensive executive education in hospital management, and a key advisor to hospital leaders. He has received special commendation from the American College of Healthcare Executives and other groups. He was previously responsible for leadership development at Lockheed, The Upjohn Company, and Univac, and earlier a flying officer in the Strategic Air Command. Mark was the President of the Industrial Psychology Association of Chicago with State examinations/licenses in Wisconsin, Illinois, Michigan and California. He has authored numerous books and articles, his latest being Leader Champions: The Secrets of Success. Mark is a sought after keynote speaker on the psychology of leadership and the workplace. His extensive professorships have been recognized by distinguished faculty awards at University of California, Western Michigan University Graduate School of Business, Loyola University of Chicago, and other schools.




		Dr. Clay Sherman Clay Sherman is Chairman of Management House, LLC, a specialized consulting firm in organization revitalization. Since 1978 his client list has included over 1,000 organizations, including hospitals, Fortune 500 companies, and emerging growth organizations. Clay's insight and experience with benchmark healthcare management practices are readily apparent in his most recent book, Gold Standard Management. Clay’s advocacy and experience in establishing benchmark healthcare management practices led to his induction in 2004 into the Healthcare Management Hall of Fame. His earlier books, Creating the New American Hospital, and Raising Standards In American Healthcare successfully established a new management model in the industry. Prior to consulting, Clay was Corporate Director of Human Resources for Upjohn Healthcare Services, where he was responsible for a personnel complement of 70,000. He earned a Doctorate in Management Education at Western Michigan University, and did postdoctoral study at Harvard University's Graduate School of Business Administration in the area of Managing Organizational Effectiveness. Clay also studied under Dr. Edwards Deming in London. DrClay@GoldStandardManagement.org Stephanie Sherman, MBA, MC Stephanie Sherman is President of The Management Source, and has worked with over 200 hospitals and healthcare organizations. Stephanie's work has focused on benchmark management practices in healthcare. Her latest book is Total Customer Satisfaction: A Comprehensive Approach For Healthcare Providers. She also authored the tactical plan series, Strategies for Health Care Excellence, a detailed set of operational guides for making organization change in key business areas, and is co-developer of The Uncommon Leader program, rated "one of the Top Ten management education programs of all time." Prior to consulting, Stephanie served as Corporate Director of International Human Resources for Rubbermaid, Inc., rated one of the 100 Best Places to Work in America. She previously served as Vice President of Human Resources at Mt. Carmel Health System (Columbus, OH). Stephanie holds an MBA from Capital University, and an MC from the University of Phoenix. She also completed postgraduate work at Harvard University's Graduate School of Business in Advanced Negotiations. Stephanie@GoldStandardManagement.org About Us Gold Standard Management is a warehouse of defined management practice sponsored by Management House and The Management Source as a pro bono service to the healthcare industry. The site is non profit with nearly all items being provided as shareware. Any profit arising from items sold on this site is contributed to nursing scholarships. Other contributors will be added as we progress in building the repository. We are not yet ready to receive submissions for best practices evaluation. Seminar Info History: GSM began operation in 2006 as a repository of best practices in management proven to produce better performing hospitals. Site founders are Dr. Clay Sherman and Stephanie Sherman, the authors of over a dozen management books on organization peak performance management. They are contributing their substantial body of work for the benefit of any organization seeking to make improvement in health care delivery. Intellectual Property: Items at this site are US copyrighted and US trademarked, and have various international protections. The US Register of Copyrights issued a Certificate of Registration April 2006 covering the use of the Gold Standard Management name for all materials on this site, and Gold Standard Management was trademarked in 2008. Materials were previously copyrighted but never before as a complete body of work. All appear with the permission of the authors. Gold Standard Management, its copyright, registrations, trademarks, service marks, logos, and websites are held by Dr. Clay Sherman, Management House, LLC, and Beta Group, Ltd. Items provided herein may be used within your employing organiztion for its benefit at no charge, but may not be resold or used in a supplier or consultant role with your organization's customers unless you are licensed by the GSM Institute. To do so without licensing permission would be to invoke the Wrath of Odin and awaken our attorneys. Consultants may use our materials but need to go through a no cost licensing process. GSM Institute Directors Advisory Board We are pleased to have the counsel and advice of our much respected panel of advisors: Dr.Mark Silber is President of MSA International, an organization consulting firm. Mark is an organization and industrial psychologist, having earned degrees from the University of Wisconsin and a PhD from Ohio State University. Mark has been a pioneer in applying systematic and intensive executive education in hospital management, and a key advisor to hospital leaders. He has received special commendation from the American College of Healthcare Executives and other groups. He was previously responsible for leadership development at Lockheed, The Upjohn Company, and Univac, and earlier a flying officer in the Strategic Air Command. Mark was the President of the Industrial Psychology Association of Chicago with State examinations/licenses in Wisconsin, Illinois, Michigan and California. He has authored numerous books and articles, his latest being Leader Champions: The Secrets of Success. Mark is a sought after keynote speaker on the psychology of leadership and the workplace. His extensive professorships have been recognized by distinguished faculty awards at University of California, Western Michigan University Graduate School of Business, Loyola University of Chicago, and other schools.
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