"Raising Standards ranks among the most challenging, practical business management books I've ever read. Great ideas are only the start...the real benefit comes from getting the book off the shelf and using it as a step-by-step guide for hospital success. Holy Cross Hospital's turnaround would still be just a dream without Clay Sherman's insight into getting our own house in order and gaining the hearts of today's healthcare consumers."
–Mark C. Clement, President & CEO
Holy Cross Hospital, Chicago, IL
1998 Global Best Practices Award for Customer Satisfaction
"This book challenged me as it will the entire health care industry. I found myself applauding Dr. Sherman's insightful analyses and practical how-to solutions. Employer coalitions involved in value based purchasing are in a position to exert positive pressure on health providers to raise the standards of management and ultimately the care that patients receive."
–Gregg O. Lehman, President and CEO
National Business Coalition on Health
"It's been a decade since I first heard Clay Sherman and invited him to work with us. From that time to our entry into the Top 100 Hospitals list we've been able to make use of his management insights. Now, in his new book, Raising Standards, he is still getting it right down the strike zone. From the first chapter he gives us plenty to work with as we begin our journey. The message remains solid through to its conclusion: our healthcare organizations must be transformed by standardizing best practices. This is a refreshing, even exciting approach to the very foundation of setting new standards for healthcare excellence"
–William G. Gonzalez, Former Chief Health System Officer
Spectrum Health, Grand Rapids, MI
Top 100 Hospitals Winner 1994, 1995, 1998; America's Top 100 Integrated Health Care Systems 1998
"Clay Sherman has once again brought his unique insight and vision to improving hospital and health care system management in meeting today's challenges of delivering quality healh care to better serve patients. Based on the success of his earlier work, Creating the New American Hospital, and how well it was received, his new book is must reading for health care leaders all over America."
–Terry Townsend, FACHE, President/CEO
THA-The Association of Texas Hospitals and Health Care Organizations
"Clay Sherman is sending America's health care leadership a tough message and it's on target. As an industry we need to do a better job for our patients, our physicians and our associates, and Clay's book tells us how. A must read for tomorrow's leader."
–Richard R. Risk, President and CEO
Advocate Health Care System
"Phenomenal! Clay Sherman delivers a message of hope to an aging dinosaur. His prescription for change is completely rational and firmly balanced. Exciting, visionary and indisputable. Clay Sherman has captured the very heart of the vision needed in health care today. What Tom Peter's In Search of Excellence did for management, this book will do for health care. A must-read for any executive who wants to be on the cutting edge of the new era in health care.
–Audie G. Lewis
Author of The Year 2000 Health Care Survival Guide
